Shipping & Returns

 

We ship worldwide from our studio in Denmark.

Processing and delivery times

If a product is in stock, it will be shipped between 1-3 business days after the order has been placed.

Pre-order products will usually have a processing time of 3-4 weeks, the estimated delivery time will be stated in the product information.

Orders within Europe should arrive within 2-7 working days.

International delivery times vary from 2-14 working days, depending on your location.

In the unlikely event that an item is damaged during shipping, please send an email directly upon arrival to arrange a refund or replacement.

We cannot guarantee delivery times, and cannot be held responsible for delays caused by factors outside of our control.

Once your order is dispatched you will receive a shipping confirmation and tracking details.

International orders may be subject to customs charges and import taxes. All international customers are responsible for any customs charges or taxes within their own country.

Once your order arrives in your country it will be passed on to your local post office for delivery.

Returns

For items in stock we offer a full refund or exchange within 14 days from the date of shipping.

Pre-order items are non-refundable as they are made for your needs, so please make sure you choose the right product. You are welcome to get in contact if you need advice on sizing or anything else.

If you need to return an item, please e-mail frejaloewe@icloud.com and we will get in touch.

Return costs are paid by the customer.